The problem returns after a repair: emergency or aftercare request?

First, what is happening right now?

Describe the current condition: contained drips, continuous flow, overflow, an unusable fixture or compromised access to the home. Do not only say “it has happened again”. The urgency depends on the present situation, not just the date of the first visit.

For a leak, close the appropriate water supply only if you know it and can reach it safely; do not touch wet electrical equipment. If water threatens an electrical installation or someone is in danger, move away and contact the appropriate emergency services. Service Public distinguishes urgent leak repair from restoration work: keep evidence of the protective action taken.

Assurance dégâts des eaux | Service Public

Send a report that can be followed up

Include the invoice reference or visit date, the affected address, what was repaired and what is happening again. Add a photograph or short video only if you can do so without manipulating the installation or exposing yourself to danger. Say whether the problem is constant or intermittent and when it restarted.

WhatsApp is TFK’s priority channel for assessing aftercare requests, but it is not exclusive. If the situation is urgent, say so explicitly when contacting TFK and ask whether a visit can be arranged. Sending a message does not confirm immediate reading or that a technician has set off.

Understand repair cover without assuming the diagnosis

TFK’s commercial repair policy provides one year of cover where an error is attributable to TFK: the travel, parts and labour needed to correct it are then covered without charge. A symptom returning does not alone establish that attribution; the current problem must be assessed against the work performed.

A different cause, another fixture or work outside the original intervention must be distinguished from that correction. Ask for an explanation and, if paid work is proposed, agree its scope and price before execution. These commercial conditions do not replace applicable statutory rights or make WhatsApp a condition that removes those rights.

48 working hours: response, attendance and resolution are different

For TFK’s general repair aftercare, the commitment is a first response within 48 working hours. It is not a promise to return to the property or complete a repair within that period. Confirm any visit separately; do not interpret it as 48 calendar hours from a message sent on Sunday.

Do not wait for the aftercare deadline while a leak continues to cause damage. Ask for an emergency assessment and actual availability. Nuki-specific conditions are separate: the free return within 48 working hours concerns a fault attributable to the Nuki installation, without extending that rule to other repairs.

Keep the records without delaying protection of the home

Keep the quotation, invoice, messages, dated photographs and evidence of emergency repairs. For water damage, Service Public says to repair the leak to prevent worsening damage while distinguishing restoration work to be arranged with the insurer. This is not a promise that every expense will be reimbursed.

If another company must attend to make the situation safe, explain the recent work and ask for a written description of its findings and actions. Do not assume all of its charges will automatically be covered by TFK aftercare: that requires a case review.

Assurance dégâts des eaux | Service Public

Further reading: A drain blocked again · TFK prices and aftercare.

Understand the repair options

Your checklist

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Useful sources

• Dépannage à domicile | Service Public

  French primary source checked 2026-10-18.

• Assurance dégâts des eaux | Service Public

  French primary source checked 2026-10-18.

• TFK — prices and aftercare

  Current commercial terms; client-approved policy, not independent legal certification.

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