Our Commitment Charter
Seven practical commitments, from your first conversation to aftercare. For locksmith work and plumbing alike.
A human point of contact
Whether you have a blocked door or a water leak, you speak to a person who listens to your situation and explains the next steps. Locksmith and plumbing requests receive the same attention.
A written quote before work begins
We provide a written quote before starting work. We explain the proposed service and its scope so that you know what you are agreeing to.
No additional charge without your agreement
If the situation calls for additional work, we inform you and obtain your prior agreement. No additional charge is incurred without both steps.
Your freedom to decline or cancel
Before we set off, you can decline or cancel without charge. Any fees that may apply after we have set off are explained before you agree.
Work suited to your situation
We explain the proposed solution. A replacement is not presented as compulsory without explaining why it is needed and the options suited to your situation.
Respect for your home
We work with care and respect your home and equipment throughout the work.
One year of aftercare for an error attributable to TFK
If an error in our work is attributable to TFK, our aftercare applies for one year: travel, parts and labour are then free of charge. This commitment is not a universal warranty covering every fault or item of equipment.
A question before you decide?
Tell us about your locksmith or plumbing request. We explain the service and quote before you agree.